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Robert T. Augst

Solution Architect & more

Team Player, Fast Learner, Self Starter

Languages: German (native), English (C2), Spanish (C2)

IT professional with several years of international experience in designing and implementing efficient business solutions. Skilled in identifying appropriate technological solutions for business requirements, prioritizing reliability, usability, and performance.

Education

B. Sc. Transport Economics

Technical University of Dresden
2010 - 2014
Learning business, micro- and macroeconomic fundamentals and their application in transport economics disciplines.

M. Sc. Transport Economics

Technical University of Dresden
2014 - 2016
Consecutive Master's program in Tourism to deepen and extend acquired knowledge, completed with a Master's thesis.

Experience

Sikom

Germany
Solution Architect
(Solution Designer)
2023 - Present
  • Pre-Sales for Contact Center software (workshops, demos)
  • Solution designs for customer projects and tenders
  • Technical coordination between sales and development
  • Calculations, training, and documentation

Oracle

Spain
Solution Engineer
(Pre-Sales)
Cloud Operations /
Security - SaaS
2019 - 2023
  • Pre-Sales for Cloud & SaaS solution tenders
  • Workshops on cloud architecture, operations, and compliance
  • Technical contact throughout the sales cycle
  • Internal team coordination and mentoring

Webhelp

Spain
EMEA Business Development Juniper Networks
2017 - 2019
  • B2B sales support for Juniper Networks (EMEA)
  • Lead generation and pipeline management
  • Marketing campaigns, webinars, and events
  • Consulting on network and cloud technologies

Skills

Top Skills

98%

Business Development

Expert, 8 years
End-to-end B2B lead generation from identification, nurturing, to appointment setting in multichannel campaigns.
90%

Cloud Computing & Security

Expert, 6 years
Technical pre-sales for cloud security and operations under regulatory requirements in enterprise environments.
80%

Premium Contact Center Solutions

Advanced, 3 years
Analysis of customer requirements and translation into reliable contact center solution designs.

Other Skills

Microsoft Office Oracle SaaS Cloud Oracle Cloud Infrastructure Cloud Security Cybersecurity Networking Technologies Conceptboard Sustainable Tourism Airport Management Logistics
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