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Robert T. Augst

Technical Account Executive & more

Team Player, Fast Learner, Self Starter

Languages: German (native), English (C2), Spanish (C2)

Experience in supporting strategic customers as the link between sales and technology. Responsible for solution-oriented consulting, translating technical requirements into business value, and developing long-term customer relationships. Confident in dealing with complex products, stakeholders, and decision-makers.

Education

B. Sc. Transport Economics

Technical University of Dresden
2010 - 2014
Learning business, micro- and macroeconomic fundamentals and their application in transport economics disciplines.

M. Sc. Transport Economics

Technical University of Dresden
2014 - 2016
Consecutive Master's program in Tourism to deepen and extend acquired knowledge, completed with a Master's thesis.

Experience

Sikom

Germany
Solution Architect
(Sales Enablement)
2023 - Present
  • Sales support for contact center software (workshops, demos)
  • Solution designs for customer projects and tenders
  • Liaison between sales and technology
  • Calculations, training, and documentation

Oracle

Spain
Sales Engineer
Cloud Operations /
Security - SaaS
2019 - 2023
  • Sales support in tenders for Cloud and SaaS solutions
  • Entry-level workshops on cloud architecture, operations, and compliance
  • Technical and commercial contact person throughout the entire sales cycle
  • Internal team coordination and mentoring

Webhelp

Spain
EMEA Business Development Juniper Networks
2017 - 2019
  • B2B sales support for Juniper Networks (EMEA)
  • Lead generation and pipeline management
  • Marketing campaigns, webinars, and events
  • High-level consulting on network and cloud technologies

Skills

Top Skills

98%

Business Development

Expert, 8 years
End-to-end B2B lead generation from identification, nurturing, to appointment setting in multichannel campaigns.
90%

Cloud Computing & Security

Expert, 6 years
Sales support for cloud security and -operations under regulatory requirements in enterprise environments.
80%

Premium Contact Center Solutions

Advanced, 3 years
Analysis of customer requirements and translation into customer value through tailored contact center solutions.

Other Skills

Microsoft Office Oracle SaaS Cloud Oracle Cloud Infrastructure Cloud Security Cybersecurity Networking Technologies OBS Studio Salesforce Slack Zoom
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